Privacy Policy 2meter – Our Commitment
Protecting Data Malaysian Members

01 Introduction & Scope of This Privacy Policy

Welcome to the 2meter Privacy Policy. This document is published by 2meter, an online slots and casino platform operating in Malaysia, and it transparently and comprehensively explains how we handle the personal data of all our members in Malaysia.

At 2meter, member privacy is not merely a legal obligation to be fulfilled — it is a core value we uphold wholeheartedly. We recognise that when you register and use the 2meter platform, you are entrusting us with highly personal and sensitive information. We safeguard that trust with the utmost care through a robust data protection system and responsible data handling practices.

This Privacy Policy applies to all services provided by 2meter, including the web platform, mobile applications, customer support system, financial transaction system, and all communication channels between 2meter and its members. It also applies to all information you provide to us during registration, day-to-day use, and any other interaction with 2meter.

02 Personal Data We Collect

2meter only collects data that is strictly necessary to deliver our platform services safely, efficiently and in line with industry standards. The following are the types of personal data we collect:

2meter not collect credit or debit card information directly. All payments are processed through authorised third-party payment gateways, including Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u and CIMB Clicks, each of which maintains its own financial data security standards.

03 How We Use Your Personal Data

2meter uses members' personal data solely for legitimate and necessary purposes, as follows:

• Account Management: Creating, verifying and managing your 2meter member account, including identity verification and age checks.
• Service Provision: Grants you access to all 2meter platform features, including slots games, the deposit and withdrawal system, and bonus programmes.
• Transaction Processing: Processes deposits, withdrawals, and all financial transactions related to your 2meter account securely and accurately.
• Platform Security: Detecting and preventing fraud, money laundering, multiple account usage and any activity that violates 2meter's Terms & Conditions.
• Customer Support: Providing assistance and resolving any issues or enquiries you raise with the 2meter support team.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and enforcing limits set by members themselves.
• Service Communications: Sends you important notifications relating to your account, transactions, security, and 2meter policy updates.
• Legal Compliance: Fulfils legal compliance obligations under Malaysian law, including the Personal Data Protection Act 2010 (PDPA) and related regulations.

If 2meter intends to use your data for purposes beyond those stated above — for example, for optional marketing communications — we will obtain your separate consent beforehand, and you may withdraw that consent at any time.

04 Disclosure of Data to Third Parties

2meter takes an extremely strict approach to disclosing members' personal data to external parties. As a fundamental principle, 2meter does not sell, rent, or trade members' personal data to any third party.

However, in certain limited situations, 2meter may need to share personal data with the following parties:

• Payment Service Providers: Payment gateways such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u and CIMB Clicks receive the transaction details necessary to process your deposits and withdrawals. These providers are subject to strict financial data security standards.
• Technology Service Providers: Third-party companies that provide technical infrastructure services to 2meter, such as server hosting and cybersecurity services. All such providers are bound by strict confidentiality agreements.
• Malaysian Authorities: 2meter will disclose personal data to the relevant Malaysian authorities when required by law, court order, or in the course of a legitimate criminal investigation.
• Fraud Prevention: Where required, 2meter may share information with anti-fraud bodies or other platforms to prevent illegal activity involving our platform.

In all of the above situations, 2meter will only share the minimum data necessary and will ensure that all recipients adhere to data protection standards equivalent to or higher than those of 2meter.

05 Data Security Measures at 2meter

The security of members' personal data is the number one priority at 2meter. We continuously invest in the latest security technologies and procedures to ensure your data is always protected. The security measures we employ include:

• 256-Bit SSL Encryption: All data transmitted between your device and 2meter's servers is protected by 256-bit SSL encryption — the same standard used by Malaysia's leading financial institutions.
• Secure Password Storage: Member passwords are never stored in plain text. We use strong cryptographic hashing algorithms with a unique random salt for each account.
• Multi-Layered Secure Servers: Members' personal data is stored on servers protected by multiple layers of physical and digital security, including firewalls, intrusion detection systems and biometric access controls.
• 24/7 Monitoring: The 2meter cybersecurity team continuously monitors the platform to detect and respond to any security threats promptly.
• Two-Factor Authentication (2FA): 2meter recommends that members enable two-factor authentication for an additional layer of protection on their accounts.
• Regular Security Audits: 2meter conducts regular security audits by independent experts to identify and address any vulnerabilities within our systems.

06 Cookie Policy

The 2meter platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Cookies are small text files stored on your device when you visit the 2meter website.

You can control and manage cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the 2meter platform and your gaming experience. Optional cookies can be disabled without impacting the platform's core features.

07 Data Retention & Deletion

2meter retains members' personal data only for as long as necessary to fulfil the original purpose of collection and to comply with relevant legal obligations in Malaysia. The following are 2meter's data retention guidelines:

• Active Account Data: Retained for the duration your 2meter account remains active and for a defined period after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with applicable Malaysian financial and taxation legal requirements.
• Security Logs: Retained for 12 months for security incident investigation and fraud detection purposes.
• Game Records: Retained for 24 months for dispute resolution and compliance audit purposes.
• Customer Support Data: Records of interactions with the 2meter support team are retained for 36 months.

When personal data is no longer required, 2meter will securely delete it using methods that ensure the data cannot be recovered. Data held in archive format will be protected with encryption equivalent to that applied to active data.

08 Your Rights as a 2meter Member

As a 2meter member based in Malaysia, you have the following rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA):

To exercise any of the above rights, please contact 2meter's data protection team by email at [email protected] by stating the right you wish to exercise and your account details. We will process your request within 30 working days at no additional charge.

09 Protection of Children & Minors

The 2meter platform is restricted to users who are aged 18 years and above only. 2meter takes seriously its responsibility to ensure that minors are unable to access our gaming platform.

We actively employ the following measures to prevent access by minors:

• An age verification process during registration that requires confirmation of a valid date of birth.
• The right to request identity documents to verify a member's age at any time.
• Immediate account closure if a member is found to have been underage at the time of registration.

If you believe that someone under the age of 18 has registered an account on 2meter, please notify us immediately at [email protected]. 2meter does not knowingly collect personal data from individuals under the age of 18. Should we discover that such data has been collected, it will be deleted immediately.

10 Amendments to This Privacy Policy

2meter reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data handling practices, Malaysia's current legal requirements or developments in the cybersecurity industry.

When material changes are made to this Privacy Policy, 2meter will:

• Updating the "Updated" date at the top of this page.
• Displaying a prominent notice on the 2meter platform's main page for a minimum of 30 days.
• Sending email notifications to all active 2meter members to inform them of material changes.

Your continued use of the 2meter platform after any Privacy Policy amendment has been published and you have been notified of it will be considered your acceptance of those changes. If you do not agree with any amendment, you have the right to close your 2meter account by contacting us at [email protected].

We recommend reviewing this Privacy Policy page periodically to stay informed of how 2meter handles your personal data.

11 Contact the 2meter Privacy Team

If you have any questions, concerns, or requests regarding the 2meter Privacy Policy or the handling of your personal data, please do not hesitate to contact us. The 2meter privacy and data protection team is ready to assist you:

We are committed to responding to all privacy-related enquiries within 7 working days. For more complex requests relating to data access or deletion rights, we may require up to 30 working days to process your request thoroughly and accurately.

If you are unsatisfied with 2meter's response to your privacy enquiry, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia, the supervisory authority under the Personal Data Protection Act 2010 (PDPA).