Responsible Gaming 2meter
– Playing Smart, Fun & Safe

01 What Is Responsible Gambling?

Responsible gambling means playing in a mindful, controlled and balanced way. It means you play on 2meter because it's fun – just like watching a Malaysia Super League or EPL match on the weekend, playing badminton with friends, or unwinding with some esports after work – not because you need it to escape life's pressures or solve financial problems.

Responsible gaming at 2meter means you always play within your means — both in terms of time and money. You know how much you can afford to lose before starting a session, and you stop when that limit is reached without forcing yourself to "chase back" losses. This is the habit that sets a smart player apart from a problem player.

At 2meter, we fully embrace responsible gambling. We don't want you playing beyond your means, and we're always by your side with a range of tools and resources designed to keep your 2meter experience positive, safe and enjoyable at all times.

Irresponsible gambling can have serious consequences — not only on your finances, but also on your personal relationships, mental health, and overall quality of life. If at any point you feel that gambling is beginning to affect the important areas of your life, that is a signal that needs to be addressed immediately.

02 Warning Signs of Problem Gambling to Watch Out For

Problem gambling rarely happens overnight. It develops gradually and can sometimes be difficult to recognise, especially in yourself. Below are early warning signs that deserve serious attention. If you identify with two or more of the following, it may be time to speak with someone or reach out to us at 2meter:

• You often play longer or spend more money than you originally planned — and this happens almost every time you play on 2meter.
• You play to "chase back" money you have lost — convinced that a big win is just around the corner if you keep going.
• You lie to your partner, family members or friends about how much time or money you've spent on slots or other gambling activities.
• Money intended for essentials such as household bills, food, transport or car and home loan repayments has been used for gambling.
• You feel restless, irritable, or uncomfortable when you are unable to play for a period of time — such as during work hours, while sleeping, or at family gatherings.
• You neglect work, family, or social responsibilities — missing family events, arriving late to work, or abandoning other hobbies — as a result of spending too much time gambling.
• You are borrowing money from friends or family, or using a credit card, to deposit funds into your 2meter account or any other gambling platform.
• You feel stressed, guilty, or ashamed after every gaming session, yet continue playing despite knowing it is not good for you.

03 Self-Assessment Test – Check Your Playing Habits

Use this quick self-assessment to evaluate whether your gaming habits are still within a healthy range. Select the statement that best describes you over the past 30 days. This assessment is for personal guidance only and is not a clinical diagnosis.

04 Deposit & Time Limits – How to Set Them on 2meter

One of the most effective ways to keep gaming enjoyable is to set realistic deposit and time limits before you start playing. On 2meter, you can manage these limits directly from your account settings — quickly and easily.

When you want to reducing deposit limit, the change takes effect immediately. This ensures that self-protection decisions cannot be delayed in a moment of impulse. Conversely, when you wish to increase deposit limits, a 7-day waiting period applies as a "cooling-off period" — to ensure the decision is made calmly and not in a moment of desperation following a series of losses.

05 Self-Exclusion – A Firm Step Towards Self-Protection

Self-Exclusion is the most powerful tool in 2meter's responsible gambling toolkit. It is a firm, immediately irrevocable action – designed specifically for players who recognise they need a more serious break than a short pause.

When you activate Self-Exclusion on 2meter:

• Your account will be locked immediately and you will be unable to log in for the selected duration.
• You will not receive any promotional emails, bonus offers, or marketing communications from 2meter during that period.
• 2meter will decline any attempt to register a new account using information that is the same as or similar to your existing account.
• Any real money balance remaining in your account can be withdrawn through a separate process — contact [email protected] for further guidance.
• Self-Exclusion Period cannot be shortened once activated. This is to protect you from impulsive decisions made in an emotional state.

2meter encourages every player to use the Self-Exclusion feature without hesitation or embarrassment. It is a sign of strength and maturity, not weakness. Many players who have used it come back feeling better and more in control once their break period ends.

06 Smart Playing Tips on 2meter

A smart player is a happy player. Here are practical tips recommended by 2meter to keep your playing experience positive and in control at all times:

07 Child & Minor Protection

The 2meter platform is strictly limited to players who are 18 years and above. We take very seriously our responsibility to ensure that minors cannot access our gambling platform under any circumstances.

If you share a device with younger family members, we strongly encourage you to take the following additional protective measures:

• Always log out of your 2meter account after every session, especially if you are using a device shared with family members.
• Do not save your 2meter password in a browser or app on any device that can be accessed by children or teenagers.
• Use parental control software on devices used by children to block access to gambling websites.
• Have open conversations with your teenage children about the risks of gambling and why the age limit of 18 exists — education is the best form of protection.

If you suspect that someone under the age of 18 has accessed or registered an account on 2meter, please report it to us immediately at [email protected]. 2meter will investigate and take the appropriate action without delay.

08 2meter's Commitment to Responsible Gambling

Responsible gaming at 2meter is more than just a page on our website — it is a core value that underpins every decision we make as a platform. Below are 2meter's concrete commitments to Malaysian players:

• 2meter never sending marketing communications to members who are currently under a Self-Exclusion or Account Break period.
• 2meter not offers credit or loans to members for gambling purposes in any form.
• 2meter enforce the 18-year age limit strictly and reserve the right to request proof of identity verification at any time.
• 2meter train all customer service staff to recognise the signs of problem gambling and respond with empathy and helpful information.
• 2meter does not set revenue targets that relies on increased gambling activity from members who may have a problem.
• 2meter make it easier the activation process for all self-protection tools — it can be completed in just a few minutes without going through complicated procedures or speaking to staff.

We also recognise that no gambling platform is perfect when it comes to addressing this issue. That is why we remain open to member feedback, review our policies regularly, and continuously work to improve the responsible gaming tools we provide, in line with the latest industry best practices.

If you have any suggestions on how 2meter can do better when it comes to responsible gambling, we'd love to hear from you. Send an email to [email protected] with the subject line "Responsible Gambling Feedback" and our team will read every suggestion with care.